Isupcenter.com strives to inform you as quickly and extensively as possible about our products in order to give you the opportunity to make a good choice with regard to your material. We are always available via whatapp +31 0682562045. If you are not satisfied, you will find our options regarding returns and our complaints procedure on this page.
14 Days reflection period
After purchasing your product(s) via isupcenter.com, you have up to 14 days after delivery to cancel your purchase. This is subject to the condition that the packaging is opened, but the product itself may not have been used. In order to guarantee a smooth handling, we recommend that you contact us before returning. We will then contact you as soon as possible.
Please note: returning a Paddle board is not possible via PostNL; isupcenter.com will try to arrange a return option for you in the event of retur. However, the costs for return are for the consumer. Any costs for the forwarding will be refunded to you.
After returning your product, you will receive the purchase amount back within two weeks at the latest.
Do you have a complaint despite our efforts to provide you with the best possible service? isupcenter.com would like to hear from you via email or phone. If you send your complaint by e-mail, you will receive a confirmation of receipt from us within 24 hours and your complaint will be processed at least within 5 working days.
isupcenter.com complies with the compliance requirement of the Market Practices and Consumer Protection Act. We stand for reliable products. You may expect a product supplied by us to perform within reasonable expectations. If your product becomes defective within the manufacturer’s warranty, you can of course also count on us.
In practice, manufacturers of stand up paddle products have a warranty period of one year. You can find the exact warranty arrangement and conditions on the website of the manufacturer of your product.
In no event shall a limitation in the manufacturer’s warranty affect your statutory right to warranty.